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“A company should limit its growth based on its ability to attract enough of the right people.” “A culture of discipline is not a principle of business, it is a principle of greatness.” “All companies have a culture, some companies have discipline, but few companies have a culture of discipline. When you have disciplined people,

“A business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer. A business process has a goal and is affected by events occurring in the external world or in other processes.” “A process perspective sees not individual tasks in

“A horse that can count to ten is a remarkable horse – not a remarkable mathematician.” “ABCs of business decay, which are arrogance, bureaucracy and complacency.” “Chains of habit are too light to be felt until they are too heavy to be broken.” “Culture, more than rule books, determines how an organization behaves.” “Don’t pass

“Achievement is talent plus preparation.” “Courage is not something that you already have that makes you brave when the tough times start. Courage is what you earn when you’ve been through the tough times and you discover they aren’t so tough after all.” “Cultural legacies are powerful forces. They have deep roots and long lives.

“A person’s name is to that person the sweetest and most important sound in any language.” “Actions speak louder than words, and a smile says, I like you, you make me happy, I am glad to see you.” “All men have fears, but the brave put down their fears and go forward.” “Any fool can

“A manager is responsible for the application and performance of knowledge. ” “A person should never be appointed to a managerial position if his vision focuses on people’s weaknesses rather than on their strengths. The person who always knows exactly what people cannot do, but never sees anything they can do, will undermine the spirit

“A powerful new idea can kick around unused in a company for years, not because its merits are not recognized, but because nobody has assumed the responsibility for converting it from words into action. Ideas are useless unless used. The proof of their value is only in their implementation. Until then, they are in limbo.”