Advisory

Corporate Culture Markers That Matter Most How do your employees behave when the path isn’t clear? When a customer asks for something unusual, when a colleague misses a deadline, or when a decision needs to be made without guidance from a manual or a manager? That’s your culture, in motion. Culture isn’t what’s written on

A measure of customer loyalty Net Promoter Score and yes, businesses should use it. NPS, Net Promoter Score, is a measure of customer loyalty. Companies use it to measure customer satisfaction with their performance, as well as with their products, services, brand, key departments, or even internally with their employees. NPS has become very popular