Blog
Customer Service: Expense or Investment?
While touting their commitment to customer service, many companies have actually pared their customer service staffing recently and are now using artificial intelligence to assess how far they can stretch, yes stretch, their customers’ patience without loosing them. Some companies informally refer to this threshold as the “break point”. From physical wait lines, to wait
Business Quotes by Peter Drucker
“A manager is responsible for the application and performance of knowledge. ” “A person should never be appointed to a managerial position if his vision focuses on people’s weaknesses rather than on their strengths. The person who always knows exactly what people cannot do, but never sees anything they can do, will undermine the spirit
Observations: Omnichannel Inventory Improvement
I was visiting a big box retailer with my daughter to purchase a new board game. The company is publicly traded with a large, multi-billion-dollars market capitalization. We had checked online and they were supposed to have the game in stock, but we could not find it. After a while, we asked for help and
Business Quotes by Michael Porter
“A firm may achieve differentiation, yet this differentiation will usually sustain only so much of a price differential. Thus if a differentiated firm gets too far behind in cost due to technological change or simply inattention, the low cost firm may be in a position to make major inroads. “ “Approaches to differentiating can take
Three Core Constraints of Project Management
Three must-know core constraints control project management success. We review them here, along with their impacts. What are project management constraints? In all projects, there are three separate, but correlated, controls, which, when breached, affect one, or both, of the remaining controls. In those cases, either the variance within the first breached control is corrected
Business Quotes by Elon Musk
“A company is a group organized to create a product or service, and it is only as good as its people and how excited they are about creating.” “Any product that needs a manual to work is broken.” “Brand is just a perception, and perception will match reality over time. Sometimes it will be ahead,
7 Rules to Effective Business Meetings
Effective business meetings will allow you to optimize your productivity and that of your colleagues and improve the quality and timing of the group’s decisions. Following basic meeting rules will significantly improve meeting performance, yes, performance. Focus, candor, respect, discipline, and communications are the key ingredients. Let’s review these seven rules: 1. Schedule meetings only